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IceNet -Technical Support Outsource
Technology is at the core of our business. We, at IceNet, leverage IT and Computing Technology to provide Technical Support Outsource solutions. IceNet is a technology driven Knowledge Process Outsourcing Company (KPO). IceNet is not a call centre which also does Technical Support Outsource. We are not a software development company but WE ARE a specialized company that is dedicated to serving technology companies. Providing outsourced technical support and customer services to technology clients is our CORE COMPETENCE. Our KPO services are built on a foundation of processes and domain expertise and are enabled by innovative technologies...
Consumer Tech Support Outsource If you are looking at technology products and services targeted towards the SOHO and SMB market, look no further. IceNet is your one stop shop offering total technical support solutions for consumer space.IceNet's support solution meets every aspect of technology usage across each stage of the customer life cycle. Many consumer technology providers repose complete faith and trust on IceNet for their outsourced support services. A true testament of our cutting edge solutions are our satisfied customers. They are a proof of our commitment to provide total support solutions. The belief gives us the confidence to say that our high quality solution and business value proposition is unmatched.
Consumer Tech Support service offerings
Return Material Authorization
Retaining Customers
Sales Support
Help Desk
Billing & Admin
Service Activation
Event Management
Enterprise Tech Support Outsource Enterprise technology support is a highly complex and intricate space. The nature of technology and the enterprise environment in which it is deployed makes it highly critical. We at IceNet have in-depth knowledge of technology and the space it is deployed in. Enterprise class technology providers are forced to re-jig their business model to accommodate the fast pace of change which is happening.
Enterprise Tech Support service offerings
Remote Infrastructure Management
Remote Desktop Management
Data Security
Telecom
Managed Services
The IceNet Advantage
Reduced Cost
3Ps - People, Process and Product
Proactive Approach
Enhanced Quality
Flexibility
Ability to adapt new technology
| Chirag envisaged in 2005, that growing organizations will depend on outsourcing of their IT functions to focus on their core competencies. With this foresight, Chirag started planning to launch IceNet Tech support Outsource business. He went back to the basics, learning, unlearning & relearning fundamentals of outsourcing and engineering. He underwent the same turmoil & grind that he had borne 8 years back for the launch of IceNet, ISP |
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